Shipping, Warranty and Returns
Every Molecular Enhancer is built to order by Dan Dial Technologies in Shelton, Washington. Here's what to expect when you order the Home Enhancer Model (HEM) or the Professional Enhancer Model (PEM).
Warranty
Our PEMF machines come with a 1-year limited parts warranty. If a part fails in the first year, call us at (360) 427-5703 and we'll work with you to get it fixed. Replacement parts and add-ons are available after the warranty ends too, and our care and maintenance guide shows how to keep your machine running.
Returns
We don't accept returns. Because each machine is built to order, please call us with any questions before you buy. We're glad to talk it through with you.
Lead time
We build to order, and there is often a waiting list. The time until your machine ships depends on our current lead time. Call us for today's estimate.
Shipping times
West of the Mississippi: usually 4 to 5 days after your machine ships.
East of the Mississippi: usually 5 to 10 days after your machine ships.
Shipping is calculated at checkout based on where you live. The HEM ships in three boxes, and no single part weighs more than 26 pounds.
Shipping outside the US
We ship internationally, but shipping costs are high. Please contact us for a quote before you order. If you live in a country that uses 240-volt power, you'll need an electrical converter. See our setup requirements.
Questions?
Call us at (360) 427-5703 or send us a message. Shopping around? Read our PEMF machine buying guide first.